Broc Finance

From an overloaded brokerage into an agile, fast tracking lending machine

To stay competitive without increasing fixed overheads, Broc Finance integrated our dedicated offshore analysts into their workflow. This strategic pivot eliminated manual admin strain and gave them the backend muscle to confidently process a much higher volume of applications

60% reduction in admin workload

3× higher loan processing capacity

Broc Finance was growing rapidly in loan originations but found their internal team stretched thin across processing, credit assessment, and day-to-day administration. The volume of incoming applications was outpacing their capacity to respond quickly and accurately — creating bottlenecks that threatened both client satisfaction and business growth.

The Challenge

Slow loan processing and approval turnaround times

Brokers overloaded with credit analysis and admin tasks

Difficulty scaling operations without increasing overheads

The Approach

Outsourcing Mate deployed a structured, multi-function offshore support model across three core service areas designed to integrate seamlessly with Broc Finance's existing team and workflows.

Deployed offshore support for Loan Processing, Credit Analysis, and Admin Tasks

Implemented structured workflows, compliance checks, and pipeline tracking

Provided dedicated analysts and real-time broker support integration

The Result

Prior to engaging Outsourcing Mate, Broc Finance relied on an in-house and ad-hoc processing model. The transition to a structured offshore support framework delivered measurable improvements across all key operational metrics.

Metric	Traditional In-House Model	Outsourcing Mate Model
Avg Loan Processing TAT	3–5 business days	< 24 hours
File Accuracy at Submission	80–85%	95–98%
Admin Time (Broker)	High — handled internally	Reduced by 60%+
Monthly File Capacity	~80–100 files	250–300+ files
Cost vs In-House Team	Baseline	~60% lower
Credit Analysis Turnaround	2–3 days	Same day / next day

From The Client

Partnering with Outsourcing Mate has been a game-changer for Broc Finance. Their Broker Support Service and Credit Analyst team have streamlined our operations, reduced turnaround times, and allowed us to focus more on our clients rather than back-end processes. The accuracy and professionalism of their team mean we can confidently submit applications knowing they meet lender requirements. Outsourcing Mate has truly become an extension of our business — reliable, efficient, and committed to our growth. Saroj Shah Director, Broc Finance

Key Takeaway

Win More Deals

Faster turnaround and accurate submissions help you secure more approvals

Save Time

We handle the complex back-end work so you can focus on your clients

Increase Profitability

Lower costs and higher efficiency mean more revenue for your business

Reduce Risks

Our quality checks and compliance processes minimize errors and delays

Scale with Confidence

Handle more volume without adding headcount or increasing overheads Trusted Outsourcing Partner for Australian Businesses